Terms of Service
PDF Copilot by PDF Expert

Software License

Subject to your compliance with these Terms, we grant you, an individual user, a limited, temporary, personal, non-exclusive, non-sublicensable, revocable, non-transferable, and worldwide license to access and use the Service in the manner provided for in these Terms.

We may provide upgrades, modifications, updates, or additions to the Service during this license. The terms of this license shall be applied to any such upgrades, modifications, updates, or additions unless they are subject to a separate license that would accompany them.

If we reasonably believe a violation of these Terms has occurred or may occur in the near future in a manner that may disrupt the Service, we may suspend or terminate this license and your access to the Service accordingly, without any liability to us and in addition to any other remedies that may be available to us. We reserve all rights not expressly stated in these Terms.

Acceptable Use

This App is provided for a single user's personal, non-commercial use, subject to the principles of fair and reasonable usage.

We may implement usage limits if we detect usage patterns that significantly exceed typical user behavior or that we believe are detrimental to the overall performance and availability of the Service. The examples may include excessive automated querying, uploading an unusually large volume of documents in a short period, attempting to use the service for commercial purposes disguised as personal use. We reserve the right to define what constitutes excessive use and to implement appropriate limits without prior notice, though we will endeavor to communicate such actions where feasible.

We reserve the right to reduce your usage limits in case we suspect the wrongful, illegal, or other inappropriate use of the Service that violates these Terms or applicable laws and regulations.

Use Restrictions

Under the license granted to you, you shall not:

• sell, lease, rent, license, sublicense, or otherwise distribute the App software, including sharing your Account in the App with others;
• copy, decompile, disassemble, translate, or reverse engineer the App software, in whole or in part;
• reproduce, publish, transmit, write or develop any derivative software, make an attempt to derive the source code of, modify, or create derivative works of the App software, and its updates;
• provide, disclose, divulge, or make available to, or permit the use of the App software by any third party without Readdle’s prior written consent;
• avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by the App or any of the App’s providers or any other third party (including another User) to protect the App;
• use the App for commercial or illegal purposes;
• reproduce, publish, transmit, distribute, otherwise disseminate, modify, create derivative works, or otherwise use the Readdle Content for commercial or illegal purposes without our prior written permission.

Modification or Discontinuation of the Service

We reserve the right to modify, suspend or discontinue all or any part of the Service at any time and without notice or liability, at our sole discretion. We will, however, provide prior notice if such changes are expected to materially diminish your use of the Service under a paid subscription plan. You agree that we shall not be liable to you or any third party should any of the preceding occur concerning the Service.

Specific Access Restrictions

We do not provide services or access to our products to customers located in countries that are subject to a U.S. Government embargo, or that have been designated by the U.S. Government as a terrorist-supporting country, including the Russian Federation and the Republic of Belarus. Readdle does not engage in any business with companies owned by or affiliated with the citizens of the said countries.

Readdle does not engage in business with companies that support the Russian aggression in Ukraine.

Account

To use PDF Copilot, you must register a personal account ("Account") by providing your email address or signing up through third-party accounts, namely Google or Apple. Please note that your use of such third-party accounts is subject to their legal and privacy documents.

If you sign up via your email, please click on the button in our email to the indicated email address to confirm it and instantly sign in.

The Account is intended for you to store, manage and work with files you upload into the App, track your subscription, and access PDF Copilot across different devices. To maintain the security of User Content, as defined below, and ensure you retain full control over it, sharing and transferring your Account are strictly prohibited. If you know or have any reason to suspect that someone has gained access to your Account without your authorization, your credentials have been lost, stolen, misappropriated, or otherwise compromised, please immediately notify us.

To irreversibly terminate your Account, you may use the relevant functionality in the App or reach out to us at dpo@readdle.com.

Free Use

Upon registering the Account, you acquire a free-of-charge license to use the App subject to certain limitations shown in the App. These may include, for example, restrictions on usage volume and the availability of specific features. Please note that these limitations and available features for free use may be modified by Readdle at any time without prior notice.

Paid Subscription

You may purchase a paid subscription to get access to the extended functionality of the App and/ or higher usage allowances subject to the then-current terms. Subscription fees are billed in advance on a recurring schedule, with billing periods typically established as monthly or annual.

Within particular promotional campaigns, we may offer special terms for select users. The terms of such offerings shall be detailed in a separate promotion description and/or in the App or otherwise communicated to you.

We reserve the right to change the subscription plans, including the scope of functionality available. We will provide you with adequate notice if the changes significantly diminish your use of the App under a paid subscription plan. Your continued use of PDF Copilot after the effective date of such change will constitute your agreement to the changes.

Payment Terms

The purchase of a subscription is subject to the then-current fee (including VAT, if applicable) indicated at the checkout screen. Please note that if you pay in a currency that is different from the currency in which the fees are quoted, your bank may apply its current exchange rate and/or add commissions and fees on top of our subscription fees.

The purchase of a subscription is facilitated by a third-party provider, namely Stripe, under the latest Terms of Service (or equivalent) and Privacy Policy. In no case shall Readdle be responsible for any personal data processed by Stripe.

By purchasing a subscription through our website, you agree to be charged for this purchase and for future renewals of your subscription. Your payment card will be automatically charged at the applicable renewal rate unless you cancel your subscription before the end of the then-current subscription period.

Please note that if we record a chargeback or other rejection of payment of any due and payable subscription fees, this will be considered as a breach of payment obligations hereunder. We reserve the right to suspend or terminate your access to the Services and/ or your Account at our sole discretion.

Readdle reserves the right to revise the fees at any time, giving users adequate notice of changes before they become effective. Your continued use of PDF Copilot after the effective date of such change will constitute your agreement to pay the updated fees. If you do not agree to pay the updated subscription fees, you can cancel your subscription, and after that, you can continue using the App’s free-of-charge functionality only.

Subscription Renewal and Cancellation

Your subscription will automatically renew, and you will be charged a subscription fee for the subsequent subscription period at the then-current rates unless you cancel it at least 24 hours before the billing date.

You may cancel subscription at any time through your Account settings within the App. Please note, however, that cancellation will take effect at the end of the then-current subscription period. Cancellation will not terminate Your Account, nor will affect your User Content at the time of cancellation, and You will retain access to the App's free-of-charge functionalities.

If you delete your Account, your subscription will automatically terminate. Please refer to the Refunds section below to understand the eligibility requirements for a refund.

Refunds

If you have any problems with the functioning of the App, please contact us, and we will make every effort to help you.

A subscription may be canceled and refunded within 30 calendar days from the date of purchase. To request a refund, please contact us.

We will provide a full refund of the subscription fee paid by you to Readdle within 30 calendar days from the date of your notification using the same means of payment you used for the initial transaction.

Please note, however, that if you cancel your subscription after the 30-day period, you will not receive a refund of any portion of the subscription fee paid for the then-current subscription period at the time of cancellation, unless required by law.

You acknowledge and agree that any commissions, fees, or charges imposed by your bank or payment system in connection with a refund, including but not limited to transfer or withdrawal fees, are outside of our control and responsibility. We will refund the agreed-upon amount, and we shall not be liable for any reduction in that amount due to such third-party charges.

Readdle Content

The App and the website are owned and managed by Readdle or our affiliates. The Service and the materials in the Service, including text, graphics, information, images, designs, drawings, trademarks, logos, videos, sounds, music, software, and other materials (collectively, “Readdle Content”), as well as the copyright and other intellectual property rights to such Readdle Content belong to Readdle or our affiliates or is included in the Service with the consent of the owner. For the avoidance of doubt, the Readdle Content does not include any materials you upload to or otherwise provide while using the Service.

Subject to your compliance with these Terms and having regard to the terms of the software license laid down above, Readdle grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable, and worldwide license to access and use the Readdle Content made available in or through the Service and granted by Readdle for the purposes outlined in these Terms.

You are not allowed to use the Service, the Readdle Content or any of its elements in any way not expressly provided for in these Terms without our prior written permission.

In case you download or copy the Readdle Content, no right, title, or interest in any downloaded or copied Readdle Content is transferred to you as a result of any such downloading or copying. You are also advised that we are determined to enforce our intellectual property rights to the fullest extent available under the applicable laws, including through civil remedies and criminal prosecution.

User Content

"User Content" means any files, content or information submitted, uploaded, transmitted, or otherwise provided by you to the Service. This includes, without limitation, any prompts, instructions, requests, queries, or other inputs entered by you into the Service, as well as any and all outputs, responses, generations, or results produced by the Service in response to your prompts. As between you and Readdle, you own your User Content, as well as any files, data and information you willingly share with us in connection with a customer support request or otherwise, including, but not limited to, pictures, text, videos, sound recordings, and other materials.

Subject to these Terms, you grant us a worldwide, royalty-free, transferable, sub-licensable, limited license to use the User Content solely as necessary to: (a) maintain and provide the Service, (b) resolve support requests, (c) comply with applicable laws, legal requests or other lawful process, or (d) for any other purpose you expressly authorize in writing.

Your User Content is stored securely. Details regarding the security measures and our practices for handling your User Content are provided in our Privacy Notice.

All User Content, including that created by using the AI Features, remains the sole responsibility of the person from whom said content originated. You acknowledge and agree that it is your sole responsibility to create and maintain backup copies of all User Content that you upload, store or manage through the Service.

Your Feedback

We welcome feedback, reviews, ideas, questions, and comments about your experience with our App or our website (collectively “Feedback”). By submitting your Feedback to us directly or via any platform, including, but not limited to, online distribution platforms, marketplaces, and social media, you:

• grant us and our affiliates a worldwide, nonexclusive, royalty-free, perpetual, revocable, transferable, assignable, and sub-licensable (through multiple tiers) license and right to copy, reproduce, use, modify, adapt, distribute, publish, translate, create derivative works from, distribute, and publicly display, including online, such Feedback on our website, in-app screens, social media accounts, our marketing communications distributed via email or otherwise, and in any other media, including for marketing and advertising purposes, and otherwise exploit such Feedback regardless of when and in what manner you provided it. For this reason, we ask that you not submit any Feedback or delete any existing one that you do not wish to license to us as set forth above;
• grant us and our affiliates the right to use and refer to the name or username that you submit in connection with the Feedback provided via any third-party platform. For Feedback you submit directly to us, we will only use your name or username with your explicit consent.
• agree and acknowledge that you are solely responsible for the information in your Feedback;
• represent and confirm that you were not asked, instructed, or commissioned to submit fake or misleading reviews and endorsements or misrepresent your experience with our Service;
• represent and warrant that the use of your Feedback does not violate any third party’s rights;
• expressly release and discharge us, our affiliates, sublicensees, successors, and assignees from all liability, claims, and/or demands arising out of or in any way connected to our exercise of the rights granted under the license as provided above, including without limitation, any liability based on rights of publicity, invasion of privacy and other civil rights, moral rights, and copyright infringement.

You can contact us to request to refrain from or discontinue our use of your Feedback at any time.

The Feedback appearing on our website, social media accounts, and marketing, advertising, and other communication reflects the individual experience of those who have used our App. We do not claim, nor should the reader assume, that any individual experience recounted is typical or representative of what any other user might experience.

Termination by You

You may cease using the App at any time by deleting your Account. After that, all permissions and licenses granted to you under these Terms will immediately terminate.

Deleting your Account will automatically cancel your active paid subscription. For information on whether you are eligible for a refund, please refer to the Refunds section of these Terms and contact us to request one if you meet the criteria.

Termination by Readdle

We may suspend or terminate your Account and/ or access to the Service, if we reasonably believe you are in breach of these Terms or any applicable laws. We will provide you with a reasonable prior notice to allow you to retrieve your User Content and, where possible, remedy the breach. If you fail to take the requested actions within the period indicated in such notice, we will suspend or terminate your Account and/ or access to the Service.

In case we reasonably believe that you are in a material breach of these Terms, including but not limited to, violation of Acceptable Use section above, we reserve the right to immediately suspend or terminate your Account and/ or access to the Service without any notice and liability to you.

To maintain service performance and ensure an efficient experience for our active users, we may terminate Accounts without an active paid subscription that have experienced a period of inactivity of more than 36 months and/ or remove the associated User Content. We will make reasonable efforts to notify you before any removal, providing a window for you to retrieve your User Content.

Readdle reserves the right to take whatever legal actions we may deem appropriate in response to actual or suspected violations of these Terms. We will cooperate with legal authorities and/or third parties to investigate any suspected or alleged crime or civil wrong.